Terms & Conditions

Booking Terms and Conditions

Shefari LLC (hereinafter referred to as “Company”) products and services including retreats, small group trips, bespoke itineraries, wedding groups, and any other booked travel (hereinafter referred to as “Experiences”) are governed by the following Terms & Conditions (“Terms”). By booking an Experience, placing a deposit and sending a payment, you acknowledge and agree to these Terms automatically.

Retreats & Small Group SheFari Trips (Join-In Group Experiences)

CONFIRMATION: To reserve your spot and confirm your booking on any of our group Experiences, customers must sign and send the agreement provided, and pay a non-refundable deposit. The deposit amount is based on the total price of each experience available on our website.

PAYMENTS: Payment of the deposit amount constitutes the Customer’s acceptance of the Terms and Conditions. Deposits are non-refundable and the final balance for all Group Experiences are due 60 days prior to departure date, unless otherwise stated. If the Customer fails to pay by the due date their booking may be cancelled.

The Company will work with the Customer to create a payment plan that helps them pay in full by the final due day, 60 days prior to departure.

All payments made according to each Experience’s specifications are final and non-refundable.

CHANGES: The Company reserves the right to make changes to any and all aspects of any and all Retreats and Small Group Trips (“Group Experience”) which may include without limitation, changes to the types and/or timing of activities, sessions, or excursions available during the Group Experience, items and/or services included with the Group Experience, accommodation, the itinerary, and/or the nature of the Group Experience activities if, in the Company’s sole discretion, the Company deems it necessary to do so due to conditions that may be hazardous, dangerous, or otherwise adverse or threatening, if an act or omission of a third party prevents any such aspects of the Group Experience or any portion of the Group Experience, or for any other reason considered commercially necessary by the Company. You will not be eligible for any refunds of any amounts based on any such changes to the Group Experience.

CANCELLATION: Group Experiences require a minimum number of guests to run (which will be specific to each experience), and if not met, the Company reserves the right to cancel. For this reason, we strongly suggest you purchase flexible airfare or wait to purchase non-refundable airfare until the Company explicitly confirms trip. If such cancellation occurs by the company due to lack of participants, or other reasons listed below, you are free to choose from the following options:

A refund in full (minus the non-refundable deposit)
A credit of the full amount to be used towards another Group Experience

By The Company: We reserve the right to cancel any reservation if the total payment is not received on or before the payment due date and thereafter will not be eligible for any refunds of any amounts.

We reserve the right to cancel any trip if we deem it unsafe or unable to proceed due to COVID-19. Each trip will be handled on a case-by-case basis given the destination, local environment, and varying factors. We’ve set out the following as reasonable parameters.

We deem reasons for trip cancellation as follows:

Force Majeure as covered in our Terms & Conditions (Americans or the nationality of the majority traveling are not permitted to enter country/destination, there is any deemed threat to the safety of our guests, COVID or otherwise, etc.)
Destination country or immediate region is in lockdown: majority of restaurants, shops, museums, and sites are closed to tourists.
Quarantine is necessary upon arrival in destination.
If over 50% of the activities and excursions are cancelled/unavailable.

The following are considered standard COVID-19 safety protocol (that are being required indefinitely) and will not be grounds for cancellation:

Guests are required to wear masks in public places.
Businesses are open but have limits on maximum capacity.
Buffets, club lounges, and shared common areas are restricted.
An activity or experience needs to be redesigned or replaced to fit current protocol, as long as the majority of the trip can go on as described.
Some indoor dining bans or restrictions are in place, as long as there are viable outdoor options
Travelers should have some flexibility in the “new normal” which includes any similar and reasonable protocols that may arise.

We will keep the trip on if we deem the integrity of the trip to be intact, meaning our clients are safe and can still explore, socially convene, and enjoy themselves. We respect that there are varying levels of comfort and expectations. Our goal is to provide these journeys for our clients who are eager to travel again while still providing the best travel experience within reasonable expectations in this ever-changing climate. If at any point we believe we cannot provide a safe and amazing trip despite the current conditions, we will cancel.

Additionally, for the added safety of all our guests in this intimate group setting, all SheFari clients are required to have a negative COVID test, antibodies test, or vaccine certificate prior to traveling. Please also read CORONAVIRUS COVERAGE under “Applicable to All Experiences” below.

By You: If the Customer decides to cancel, they are not eligible for any refunds if cancellation occurs after set payments. All cancellations must be submitted in writing and emailed to the Company at [email protected]. If cancellation takes place prior to the payment due date, any payments made up to the date of cancellation will not be refunded.

The Customer has the option to “sell” their spot and/or credit to another attendee for the Experience, but they must first submit a request to the Company in writing to [email protected]. Once the request has been accepted, they may proceed with the exchange and again, send it to us in writing via the email provided that the transaction has been completed. The new attendee must sign the Experience and pay any outstanding payments for the change to be valid.

FOR WANDERLUX JOURNEYS: For these special group trips, a 50% deposit is due upon the time of booking. Each spot is fully cancellable for up to 90 days prior to the journey, eligible for a full refund aside from a nonrefundable $500 per person withheld from the deposit. The second and final payment is due 90 days prior to the journey and is nonrefundable thereafter.

FOR GIFT CERTIFICATES: Travel Gift Certificates are good for up to one year from date of purchase. Limit one coupon per person, per join-in experience and one coupon per customized itinerary. Gift Certificates are not refundable after completion of purchase. We are currently extending all Travel Gift Certificates which have already been purchased and not used through December 31, 2022 due to COVID-19.

*In case of Force Majeure, the Company will follow the refund policy of all third party services used for the booking and will extend a refund if available, or a credit towards a future Experiences. The deposit is non-refundable but transferable to a future booking within 18 months.

Bespoke Individual/Group Itineraries

For all leisure and individual Experiences, Customers agree to the Terms and Conditions of booking prior to making their payments. Based on the type of booking conditions, customers may have flexible rates or non-refundable rates. For all non-refundable rates, payments are final, no change, or credit is allowed. For flexible cancellation policies, a minimum of 30% deposit is due upon booking with the balance to be paid 60 days in advance, but customers may cancel within the specific time period that the booking allows (21 days prior to arrival date, unless specific terms noted in the individual proposal). For itineraries made within 60 days, full payment is due upon booking. Policies may differ and customers are responsible to know by when they are able to cancel, as all information will be available in the final itinerary that the Company sends you. It is the Customer’s responsibility to ensure that all details and information on the itinerary are correct before the payment is made. By proceeding to payment, you are confirming that you have read and checked that all details are what you have requested, desired, and agreed to.

The travel service fee of $300 / for up to 4 people and an additional $50/pp is non-refundable even if cancellation is possible.

*In case of Force Majeure, the Company will follow the refund policy of all 3^rd party services used for the booking i.e. any hotels, transfers, transportation, activities, tours, etc. This simply means that if the Company’s receives a refund from any partner, the Company will extend the refund to the Customer. The travel service fee is nonrefundable but is transferable to a future booking where you will not be required to pay the fee again.

For Wedding /Event Groups

ALL GROUP BOOKINGS WITH GROUP RATES ARE CONTRACTUAL AND MAY INCLUDE PENALTIES AND FEES. THE COMPANY WILL SEND EACH CUSTOMER SPECIFIC TERMS BASED ON THE REQUEST AND BOOKING. BY PAYING THE FIRST DEPOSIT YOU ARE AGREEING TO THE BOOKING TERMS AND CONDITIONS OF THE GROUP CONTRACT.

PAYMENTS: Payment schedule will be sent by the Company to the Customer. By paying the first non-refundable deposit you are agreeing to the payment schedule and the booking conditions. All deposits are absolutely non-refundable, non-transferable, and final.

Travel service fee of $500 per event for event groups is a pre-paid deposit which will be applied to the total cost of travel arrangements. If the event is cancelled, the fee is nonrefundable.

CANCELLATION: All group rate payments are nonrefundable.

If the contractually obligated minimum number of rooms are covered and the c wishes to cancel the reservation you may transfer your booking to a new guest and provide the Company, in writing, the name and the reservation details of this guest. The amount must be equal or exceed the initial booking.
If the contractually obligated minimum amount of rooms are not covered, the customer may not transfer their credit and is liable to pay any pending penalties in addition to not being refunded.

Note: the minimum number of rooms is anywhere between 10-15 rooms depending on each property’s policy. Details will be sent to customers before payment is required.

*In case of Force Majeure, the Company will follow the refund policy of all 3^rd party services used for the booking i.e. any hotels, transfers, transportation, activities, tours, etc. This simply means that if the Company’s receives a refund from any partner, the Company will extend the refund to the Customer. The travel service fee is non- refundable but is transferable to a future booking where you will not be required to pay the fee again.

Applicable to all Experiences

FORCE MAJEURE: The Company at all times reserves the absolute right to cancel an Experience, or make whatever alterations, adjustments, or changes to all aspects of the Experience. If at the Company’s sole discretion, it determines that this action is necessary due to Force Majeure, or the fact that adverse, threatening or hazardous factors or conditions are imminent or have taken place, or if any such aspects or parts of the Experience are affected or hindered by an act or omission of a third party, or for whatever cause the Company deems it an essential commercial/managerial decision to do so. In case of such cancellation or changes are applied to the Experience based on the above Terms, neither the Company nor its Affiliates, all respective partners, officers, directors and employees shall be held liable towards the Customer for any compensation or refunds of any amounts based on such cancellation or such changes to the Experience. Force Majeure means any circumstances that are unforeseeable, external, and irresistible, and therefore beyond Company’s reasonable control, including, but not limited to, natural and unavoidable catastrophes or acts of nature such as earthquake, fire, flood, extreme weather conditions tempest, forceful wind, asteroids, volcano activity, human actions such as war or threat of war declared or undeclared, sabotage, terrorist activities, cyber-attacks or cyber-threats, nuclear terrorism or warfare, insurrection, explosion, arson, accident, civil disturbance, labor strikes, requisition, biological threats such as bio terrorist acts or threats, pandemics (such as the Coronavirus, but not limited to), sickness, quarantine, government intervention, and other similar circumstances beyond Company’s reasonable control.

INSURANCE / LIABILITY: IN NO EVENT WILL THE COMPANY BE RESPONSIBLE OR LIABLE FOR ANY FINANCIAL DAMAGES OR PERSONAL COSTS, INCLUDING PREPARATION COSTS, AIRFARE, TRAVEL DOCUMENTS, OR ANY OTHER LOSSES OR CLAIMED DAMAGES FOR ANY REASON EITHER DUE FROM CANCELLATION OR UNDER THE FORCE MAJEURE ACT.

INJURY: In the event you are injured while participating in an Experience, you agree to assume all financial obligations for any and all medical costs you incur. You acknowledge and agree that IN NO EVENT SHALL THE COMPANY AND/OR ANY COMPANY PARTY BE LIABLE OR RESPONSIBLE FOR ANY LOSSES OR LIABILITIES ARISING OUT OF YOUR PARTICIPATION IN AN EXPERIENCE.

CORONAVIRUS COVERAGE: Customers agree that they are responsible for all risks associated with Covid-19 and travel, including but not limited to costs associated with testing positive while on the trip, payments to the Company, booking conditions, flight cancellations, and insurance. Due to the current situation with COVID-19, the Company has tried to make all booking Terms as flexible as possible therefore all deposits and payments under these Terms are final and it is the Customer’s responsibility to understand them.

Note: Many travel insurance companies are not covering travelers if they decide not to travel because of Coronavirus risks. This is because Coronavirus is now considered a “known risk”. If you are worried about experience cancellation coverage because of the Coronavirus situation, we recommend purchasing a “cancel for any reason” plan. These plans are typically more expensive but will give you the most likelihood of coverage should any event prevent you from traveling with us. Be sure to understand exact coverage as it applies to you before purchasing any insurance.

If you are unclear regarding applicable terms, please contact your SheFari travel planner prior to booking for further clarification or email our team at [email protected]. We will get back to you promptly.